Privacy
Effective 2026-10-18
This policy explains how Heavy Duty Towing Hagerstown ("we") handles information collected through heavydutytowinghagerstown.com.
What we collect
We receive three kinds of information. First, anything you enter in our forms (name, phone, email, ZIP code, the service and your message). Second, call records when you phone us (your number, when you called, how long the call lasted and, where enabled, a recording and transcript). Third, basic technical data your browser sends, such as IP address, browser type and the page that referred you.
Why we use your information
- Replying to you and arranging an estimate or service visit
- Completing the work you ask for
- Keeping out spam and fraudulent submissions
- Understanding which pages lead to requests
Sharing your information
We share your information only with the service providers who help us run this site, answer calls and complete your request (for example, form, phone and scheduling providers, and the technicians who perform the work). We do not sell your personal information.
Your options
You can ask what information we hold about you, ask us to correct it, or ask us to delete it by calling (240) 730-4539 or contacting us through our online contact form.
How long we keep it and how we protect it
Records are kept only for as long as the purposes above require, and we use reasonable safeguards to protect them. No system or transmission over the internet is fully secure.
Calls, texts and email
If you ask us to contact you, we may call, text or email you about your request. Message and data rates may apply. Reply STOP to opt out of texts.
Changes
We may revise this notice from time to time. The date at the top shows the latest version.
Children
This site is not directed to children under 13 and we do not knowingly collect their information.